“Create a Growth Culture,Not a Performance-ObsessedOne"
Benefits of customer experience strategy:
Repurchase and stay longer
Buy additional products and services
Recommend and win new customers Cost less to sell and serve, per $ of revenue
"Loyal customers & employees (Promoters) are much more profitable!"
"When organizations decide to give themselves permission to develop and implement the customer and employee experience strategy have growth in revenue and profitability greater than 3X in relation to those that decide do nothing"
"The challenge of any organization that projects itself to the future, is to convert its customers and collaborators into fans of the company"