CUSTOMER EMPLOYEE EXPERIENCE STRATEGY

“Create a Growth Culture, Not a Performance-Obsessed One"

WHY

IMPROVE EXPERIENCE STRATEGY

HOW

IMPROVE EXPERIENCE STRATEGY

CUSTOMER & EMPLOYEE

EXPERIENCE PROGRAMS

Benefits of customer experience strategy: Repurchase and stay longer  Buy additional products and services Recommend and win new customers Cost less to sell and serve, per $ of revenue

"Loyal customers & employees (Promoters) are much more profitable!​"

EeX - EMPLOYEE EXPERIENCE

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CeX - CUSTOMER EXPERIENCE

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GX - GLOBAL EXPERIENCE

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UX - USER EXPERIENCE

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PROFIT GROWTH

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REVENUE GROWTH

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"When organizations decide to give themselves permission to develop and implement the customer and employee experience strategy have growth in revenue and profitability greater than 3X in relation to those that decide do nothing"

VIRTUOUS CYCLE OF LOYALTY AND ENGAGEMENT

"The challenge of any organization that projects itself to the future, is to convert its customers and collaborators into fans of the company"

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